Frequently Asked Questions
How to Use This Service:
1) Register at https://irlrisk.ca/auth/register.
2) Confirm your email address by clicking on the link in the email that will be automatically sent to you. If you do not receive the email within 10 minutes, please check your spam folder.
3) Send an e-transfer to payments@irlrisk.ca for the amount of your order. No security question is necessary.
4) Send an email to admin@irlrisk.ca to notify us of the payment. Please let us know if your payment email and account email are different.
5) Your account will be activated within 24 hours of receiving your e-transfer (and usually much sooner).
Who runs this site?
IRLrisk.ca was started as a private project in 2015 by a small group of industry professionals looking to create a shared list of high-risk clients. In 2016, at the request of others in our industry, we began offering access to this resource outside of the founding group. Our goal is to ensure everyone can make a living without risking their safety.
How do I make a payment?
Please visit your online banking site and send an Interac™ e-transfer to payments@IRLrisk.ca for the amount of your order:
- $103.95 ($99 plus GST) for individual accounts that can check 10 contacts per day for one year. These accounts must be renewed annually and we will send you an email when your account is getting close to expiration.
- $313.95 ($299 plus GST) for agency accounts that can check 60 contacts per day for one year. These accounts must be renewed annually and we will send you an email when your account is getting close to expiration.
- $1,048.95 ($999 plus GST) for an account that can check 120 contacts per day and never expires.
Either in the message of your etransfer or in a separate email to payments@IRLrisk.ca please indicate the email address of the account you are paying for.
IMPORTANT: Please use your 3-digit PAYMENT CODE, visible on your profile page, as the answer to the e-transfer SECURITY QUESTION.
If you have any questions at all please email payments@IRLrisk.ca and we will be happy to help.
How do I join this site?
Simply visit the registration page, fill out the form and hit 'submit'.
An email will automatically be sent to the email address you used to register. Click the link in this email and your address will be confirmed.
The next step is to send an Interac™ e-transfer to payments@IRLrisk.ca for the amount of your order as described above.
Can I try your site before paying?
Absolutely. To see what kind of information is reported for each phone number of email address, simply search for the phone number "555-5555" from the home page. No login is required.
Who can join this site?
This site is open to anyone from the general public who pays the membership fee. To prevent abuse and ensure that the site continues to serve its original purpose, all new registrations require verification of your email address and administrator approval.
I just registered but I can't login!
Once your email address has been verified and a payment has been made, please allow 24 hours for your account to be activated. We try to activate all new accounts as soon as possible. If your account isn't active after 24 hours please email payments@IRLrisk.ca and we will be happy to assist.
Why can I only check a certain number of contacts each day?
To prevent abuse, screen-scraping or excessive sharing of logins we limit the number of contacts that can be checked each day. These limits reset every night at midnight EST.
I am creating a new risk report. Why can't I leave detailed notes instead of just choosing a rating?
In order to prevent the exposure of potentially private information of those involved in a transaction, we have decided to use a fixed rating system rather than allowing each member to post a detailed description of an encounter.
I met a client multiple times. Can I submit a risk report for each encounter?
Each phone number or email address can only be reported once by any given member. If you see multiple risk reports for a phone number or email address it means that multiple members have reported it.
I would prefer not to pay by e-transfer. Is there any other way to make a payment?
Unfortunately not at this time. Please keep in mind that the e-transfer doesn't have to come from the email address associated with your IRLrisk.ca account. (Just make sure to indicate your IRLrisk.ca account information in the message of the e-transfer or a separate email to payments@IRLrisk.ca.)
What is your refund policy?
We view this site as a shared industry resource and try to accommodate everyone's needs as much as we can. If you have any trouble accessing or using this site please email cathy@irlrisk.ca and we'll be happy to assist. Unfortunately we're not able to provide refunds once a payment has been made.
Why do some risk reports show a city and a province while some only show a province?
Not all of our members want to publicly display their city. If a member specifies a city when they join then we will display it on their risk reports, however we don't require it.
If you started this site to help people, why are you charging money?
Unfortunately, the web developers, hosting, advertising and many other expenses involved with making this a public resource cost money, and not a small amount. By charging a small annual subscription fee we're able to share access to our list with the entire community. We have tried to keep membership costs as reasonable as possible and hope that you'll help us continue to help our community stay safe.
How do I reset my password?
Click here or visit the Login page and click on "Lost Password
Do I need to upload any documents or personal information to use this site?
No personal information or identification documentation is needed to use this site. We don't ask for or store any personally identifiable information beyond your email address.